FAQs

Customer Account

Register a CBK Hardware Customer Account

CBK Website is a place where you can see CBK’s wide range of products easily. While it is possible to browse around thousands of home and business improvement items, you will need to create an account to request for a quotation.

Register as a customer:

  • Register with your First Name and Last Name
  • Input your best email address, and
  • Provide a strong password with at least 8 characters

If you are interested to avail of special wholesale pricing, please register as a business. Your registration will be manually approved by our representatives.

  • Register with your First Name and Last Name
  • Identify your company name and declare your company designation
  • Input your best email address, and
  • Provide a strong password with at least 8 characters.
Change or Update Account Information

At the top most right corner of your screen, you will see your name. Please click that to reveal your profile.

This section contains:

  • Your Name
  • Your Email Address
  • Your Contact Number
  • Your Password
  • Your Delivery Address

IJust click “Edit Info” button to make an update.

Once done, click “Update Info” to save the new information.

Reset Forgotten Password

At the top right portion of your screen, click “login”

It will redirect you to login Launchpad. Please click “I Forgot my Password”.

Website will request for your email address where the link to update your password will be forwarded.

Receive Promotional Emails

By signing up to CBK website, you also agree to receive special discounts and exclusive offers sent through email newsletters.

We do not send spam messages, and we do not share your information to 3rd party sites.

The privacy of all CBK registered users is protected by Philippines Data Privacy Act of 2012.

Do I need to make an account to make a purchase?

While viewing our range of products is open to public, you will need to create an account to see product prices.

You are highly encouraged to sign up for an account, it is easy to cart the item of your choice. One of our representatives will reach out to you the next business day.

For inquiries not related to product booking and ordering, please use the inquiry form at the bottom of the homepage. We will forward your message to concerned department.

Payment Methods

What payment methods do you accept?

This website does not have payment transactions.

After submitting your request for quotation, one of our representatives will reach out to you to confirm that you received the digital quotation for your requirement.

Once you agree to finalize quantity and pricing, you may settle your payment.

We accept Cash and Over the Counter Deposits from the following nationwide banks – BDO, BPI, Security Bank, Metrobank, and Chinabank.

Faster Transaction, one time buy.

We understand that our customers may have immediate need to buy one item only. Please note that shipping time may take up to 10-15 Business Days for provincial addresses.

Please find our products on the following platforms:

Lazada PH (Nationwide Shipping Coverage and Cash on Delivery):
https://www.lazada.com.ph/shop/co-ban-kiat-hardware-inc-/

Shopee Mall PH (Nationwide Shipping Coverage with more affordable Delivery Fees)
https://shopee.ph/cbkhardware

Adobomall (Nationwide Shipping)

Westinghouse Fans Philippines
https://www.adobomall.com/westinghouse-fans

Hunter Fans Philippines
https://www.adobomall.com/hunter

B2B Website and Quotation Request

How long does it take for my request to be processed?

We are open from Mondays to Saturdays, 9AM to 5:30PM to attend to online requests for quotation.

Alternatively, we also provide invoicing thru social media private messaging such as the CBK Hardware Facebook Page (www.facebook.com/cbkhardware).

Please allow up to 48 hours for our representative to reach out to you via phone call or email.

Urgent concerns requiring immediate customer support.

Please fill up the inquiry form at the bottom part of our website’s home page. Do not forget to enter your name, best email address, and contact number.

How about information safety?

We value the information you share to us. Your personal details is protected by Philippine Data Privacy Act of 2012. We will never share it.

B2B Corporate Accounts

Register a CBK Hardware Corporate Account

If you are interested to avail of special wholesale pricing, please register as a business. Your registration will be manually approved by our representatives.

  • Register with your First Name and Last Name
  • Identify your company name and declare your company designation
  • Input your best email address, and
  • Provide a strong password with at least 8 characters.
Long Term B2B Partnership

If your business will require a steady stream of hardware supplies, we would love to include you to our circle of friends. Please register as business on this website and one of our representatives will reach out to you for the Customer Master Maintenance Form. This will make easy reordering and coordination of shipping arrangements.

Is there a price difference between website and physical stores

The price remains the same all throughout our partner stores nationwide. However, from time to time, there will be special pricing offers that are only web sales exclusive for a limited time.

Product

100% Original Product Guarantee

Co Ban Kiat Hardware is the home of global hardware and home improvement brands since 1920.

All our products are guaranteed 100% authentic and brand new.

Product Installation

Our service and warranty department also covers installation requests within Metro Manila. Ceiling Fan installation, regardless of size, starts at PHP 900.

If you bought your item from CBK Hardware’s partner store, you may send us a request for installation together with important details such as your contact number, your address, and the product name.

Product Temporarily sold out

You may opt to reach out to us to confirm when the item will be back on stock.

Email: info@cobankiat.com.ph
Facebook: www.facebook.com/cbkhardware
Phone line: 247-6557

Product not on website

If you cannot find the item that you are looking for on our website, we would love to assist you locating for it. The code might be different or there is a similar product under a different brand.

Email: info@cobankiat.com.ph
Facebook: www.facebook.com/cbkhardware
Phone line: 247-6557

Return or Exchange of Product sold

We provide up to 7 business days to return or exchange an item bought. Please call our hotline 247-6557 for next steps.

Product Warranty

For your peace of mind, we offer suppliers’ warranty on all our products. The length of period covered would differ per item.

Product Related Questions

If you are still unsure which product to buy, our product experts and experienced technicians would love to assist you with your concern.

Email: info@cobankiat.com.ph
Facebook: www.facebook.com/cbkhardware
Phone line: 247-6557

Shipping and Logistics

Delivery Coverage

We deliver within Metro Manila and nearby areas.

Special arrangements can be done for addresses within Luzon at an extra fee.

If you are from Visayas and Mindanao, you may opt to nominate a shipping company that can service your address.

Delivery Fees

We offer FREE DELIVERY for transactions amounting to at least PHP 10, 000 within Metro Manila or wholesale purchases whichever is higher.

Special arrangements can be done for addresses within Luzon. CBK Hardware’s logistics partner will provide quotation based on distance.

For Visayas and Mindanao addresses, you may opt to nominate a shipping company that can move items from Manila to point of delivery.

Shipping and Delivery fees outside Metro Manila will be shouldered by the customer.

Request date and time of delivery

Shipping and Delivery is mostly done by a third party partners of CBK Hardware. Thus, as much as we want to meet your preferred date and time of delivery, we are unable to do so. Please allow up to 7 business days to receive your products if you are within Metro Manila.

Pick Up Location

Maximize your savings by picking up your orders in our office.

Our address is 231 Juan Luna Street, Binondo, Manila. We are right in front of SSS Binondo branch and a building away from Red Planet Hotels Binondo.